Refund policy
Our policy lasts 14 days. If 14 days has lapsed since the item was purchased we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note we cannot return Gift Vouchers, Riding Hats, Body Protectors, Horse Feed, Supplements, Underwear or any item that has been personalised.
We regret that we are unable to accept any returns unless they are clean & dry (Health & Safety at Work Act 1974).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
If you would like to return an item that has been purchased from us in the last 14 days, please fully complete the returns form that you received in your parcel. Failure to fill in all parts can delay your return.
As soon as we receive your item(s), provided they are in their original packaging with labels attached and unused we will process your refund within 5-7 working days. Please protect the original packaging so we can re-sell these items, do not stick tape or labels on the products packaging.
You are responsible for the cost of returning items to us. We can accept no liability for returns lost in transit so we recommend you get a proof of posting and take out the adequate insurance to cover your parcel should it be lost by your chosen courier.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theoldbarnshop.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theoldbarnshop.co.uk and send your item to:
The Old Barn Shop
North Road Farm
Ermine Way
Arrington
Royston
SG8 0AB
United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: The Old Barn Shop Ltd, The Old Barn Shop, North Road Farm, Ermine Way, Arrington, Royston, SG8 0AB, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.